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Online Banking Business Credit Card Commercial Credit CardIf you have a personal credit card or deposit account, you need to enrol in RBC Online Banking to enjoy Avion Rewards. It’s easy and secure.
We’re glad you’re interested in joining Avion Rewards! Here are the two ways you can join:
I don’t bank with RBC
No problem, you can become a Select member. Download the Avion Rewards app or select “Join Now” on Avion Rewards. Sign up with your email address and you’re in!
I bank with RBC
Great, that means you can become a Premium or Elite member depending on what type of account or card you have. Simply sign in to Avion Rewards using your Online Banking credentials and accept the Terms & Conditions to activate your membership.
Visit the Eligibility page to learn more about what Select, Premium and Elite memberships are all about.
Avion Rewards offers tons of ways to earn points. Depending on your membership level, you can earn Avion points from:
If you’re a member of the Value Program, Avion points are reported monthly and take into account all the in-store and online debit purchases from, and returns to, your enrolled personal deposit account.
For example, say you purchase a $300 blender with your debit card in December and received your Avion points. In January, you return the blender and get a $300 credit to your personal deposit account, but you also make $500 in debit purchases. For January, you would be awarded points for $200 of your debit spend ($500 in debit purchases minus the $300 return). Alternatively, if in January you do not make any debit purchases and only return the $300 blender, you would not be awarded any points for January and 300 points will be removed from your points account.
If you’re not part of the Value Program, please refer to the Select membership FAQ.
We’re here to help! Please give us a call at 1-800-769-2511 so we can help you out.
Yes, if you hold an RBC Bank credit card in the U.S., you’re able to participate in the U.S. Avion Rewards program. You can also transfer your U.S. Avion points to your Canadian Avion Rewards account.
When transferring points from your U.S. to Canadian Avion Rewards account, points are converted at a 1:1 ratio – meaning one U.S. Avion point is equal to one Canadian Avion point. Once points are transferred, they’ll be governed by the Avion Rewards Terms & Conditions at Royal Bank of Canada.
For complete terms, conditions and restrictions that apply to the U.S. Avion Rewards program, please visit www.rbcbankrewards.com or call 1-888-257-6837.
You can earn Avion points* with the following RBC credit cards:
* Points-earning credit cards are RBC Royal Bank credit cards that earn Avion points on net purchases.
No. To access your banking accounts online, please sign in to RBC Online Banking.
Exclusive offers and travel advantages are available to all RBC Avion Visa Infinite and RBC Avion Visa Infinite Privilege cardholders. Click below to learn more about these additional benefits:
You can review our privacy policy here.
If you’re a Select member, you can delete your account by clicking the profile icon, then Settings, then View personal information. Scroll to the bottom of your profile and click Delete account.
If you’re a Premium or Elite member and you close or cancel all your RBC products, your participation in the Program will terminate and the points in your account will be available for redemption, transfer, or conversion within 12 months of closure. See chapter 36 of the Avion Rewards T&Cs for the full details.
For Select members, you can simply reinstall the Avion Rewards app and sign in with your previous username and password. You may need to reaccept the Terms & Conditions to become an active member of the program.
If your account has been inactive for five years, then it will be reactivated as a new account with no earning history.
For Premium and Elite members, you can’t reactivate previously closed accounts. You will simply open a new account with your new RBC product.
If you forget your password, simply click “Forgot Password?” in the app and follow the steps provided.
If you’re a Premium or Elite member, you can’t change the email address associated with your account, for security reasons.
If you’re a Select member, you can change the email address by clicking the profile icon and selecting Contact an advisor. They can help you update your email address.
If you no longer wish to receive emails from Avion Rewards, click the “unsubscribe” button at the bottom of any Avion Rewards email that you receive.
Taylor Swift | The Eras Tour is now finished, and Avion Rewards was proud to offer our members the chance to get tickets. Stay tuned for more contests and fun opportunities for Avion Rewards members.
There are several ways to find out how many Avion points you have:
Depending on how you bank with RBC, there are different ways to find your points balance:
Note: Only primary and co-applicant credit card holders have access to sign in to view their points.
Log in to the Avion Rewards app and select See Activity. You’ll be able to view your points, cash back and savings history.
Yes, you can transfer Avion points from one points account to another.
Check out the individual perks and benefits of your points-earning account to see where you can maximize the value of your points.
Note: Points are transferred on a 1:1 basis, meaning the number of points you transfer will not change from one points-earning product to another. In addition, there is no fee to transfer points.
If you have more than one Avion points account, you can transfer points between most accounts that appear on your profile. Transfers are only eligible between points accounts that you own. Points earned by an authorized credit card user belong to the primary credit cardholder.
No. There is no minimum or maximum. You can transfer Avion points between accounts as you need, with no limits. Also, if you realize that you have transferred too many points in a points account, or into the wrong points account, you can always transfer them back, with no fees.
When you transfer Avion points from your U.S. Dollar Visa Gold points account to another Avion points account (non U.S. dollar), the points will be transferred at a rate of 1:1.
No. Avion points transfers are final, and cannot be reversed or cancelled. However, if you choose the wrong points account for your transfer or need the points back into the account you transferred from, you can just set up another transfer. Don’t worry, you will not pay any fees, or experience any loss in the transfer.
Yes. If your business banking profile is linked to your personal banking profile, you can transfer points to or from your business rewards account online.
If your business banking profile is not linked to your personal banking profile, you can transfer points from or to your business rewards account by calling us at 1-800-769-2512.
Yes, you can. You’ll be able to redeem Avion points you’ve earned (based on the rates associated with the closed account) for up to 12 months after closure. You can also transfer your points to any active points account you have and redeem from there. If you’re not ready to redeem your points, be sure to transfer them to an active account before your 12 months are up.
Pending Points are the approximate amount of points you’ve earned since your last credit card statement.
They’ll become Available Points with your credit card next statement provided that the transactions they’re based on haven’t since been cancelled or returned.
Pending Points will not reflect the following:
You’ll be able to spend Pending Points once they become Available Points with your next credit card statement provided that the transactions they’re based on are completed and have not been subsequently cancelled or returned.
If you’re an RBC Avion Visa Infinite Business, RBC Avion Visa Business or RBC Commercial Avion Visa applicant, points roll-up allows you to combine the Avion points earned on all your employees' Avion Visa Infinite Business/Avion Visa Business/Commercial Avion Visa cards into one account, and pool your points between your business and personal Avion cards
No, Avion points don’t expire. Avion points are yours to use as long as your Avion Rewards eligible account remains open and in good standing.
However, your points will be forfeited twelve (12) months after, if:
(i) you voluntarily close your account or
(ii) RBC closes your account for any reason other than for cause
Find your itinerary any time on the Avion Rewards website or on the app by selecting "My Trips" at the top right of the page or the app.
Upon receiving the refund from the airline, Avion Rewards Travel generally processes refunds to members within 2 business days. In the event of conditions such as labour disputes or severe weather, refunds can take up to 15 business days. We appreciate your patience.
To redeem your points, first sign in to the Avion Rewards website or the app. Then select "Travel” from the menu to book flights, hotels, car rentals and more.
Avion Rewards members can redeem their points for flights, hotel stays, packages, car rentals and experiences.
Please contact Avion Rewards Travel at 1-877-636-2870.
RBC ION Visa and RBC ION+ Visa cardholders can redeem Avion points at the rate of 172 points = $1 CAD towards rail travel.
Other Avion Rewards members can redeem Avion points at a rate of 100 points = $1 CAD towards rail travel. A minimum of 1,000 points must be redeemed.
Note:
Currently, Avion Select members and those with an Avion Rewards Core Account are not eligible to redeem for a trip with Via Rail.
Yes, you can pay for your booking with a combination of points and credit card.
For RBC ION Visa or RBC ION+ Visa cardholders, Avion Rewards Core Product Accounts and Avion Select members, 172 points = $1 CAD. A minimum of 2,500 points must be redeemed and the remaining balance can be paid with a credit card.
Other Avion Rewards members can redeem travel at a rate of 100 points = $1 CAD. A minimum of 1,000 points must be redeemed and the remaining balance can be paid with a credit card.
RBC Avion Visa cardholders who are redeeming Avion points for flights from the Air Travel Redemption Grid can use their credit card to pay for taxes and fees and any amount above the Maximum Ticket Price.
RBC Avion Visa cardholders can also purchase additional points to use towards flights on the Air Travel Redemption Grid. They must have at least half of the required points for their booking in order to purchase additional points. The minimum amount of points to purchase is 1,000 and maximum is 15,000, and every 1,000 points costs $40 CAD plus applicable taxes.
Yes. There are three ways to redeem Avion points for first- or business-class seats.
All travel reservations made over the phone will be subject to a $30 booking fee per ticket or hotel booking.
Avion Rewards Core Product Accounts and Avion Select Members are not eligible for new telephone bookings.
If the airfare you’ve selected provides this service, you may pre-select your seat while booking travel online or after you’ve completed your booking.
Note: If fees apply, payment for your seat selection is by credit card only.
Unfortunately, at this time, booking travel to Cuba or Iran is unavailable through the Avion Rewards website, the app and the Avion Rewards Travel call centre. If you want to travel to Cuba or Iran, please call 1-800-ROYAL-1-2.
All travel bookings must be booked through Avion Rewards. To do this, sign in to the Avion Rewards website or the app, and select “Travel” in the menu.
Travel bookings may also be made by speaking with an Avion Rewards Travel Representative at 1-877-636-2870 and are subject to a $30 booking fee per ticket or hotel booking.
Avion Rewards Core Product Accounts and Avion Select Members are not eligible for new telephone bookings.
Children under the age of 2 can be booked online.
Yes! It’s easy to book travel for friends and family through your profile. Just be sure the name on the itinerary is identical to their full name shown on their passport.
Before making a change or cancelling a flight, you should review the airline’s change and cancellation policies (including any applicable fees) that are outlined in your itinerary and the confirmation email of the booking.
Flight bookings can be cancelled any time from the Avion Rewards website or app by visiting the travel booking platform and selecting "My Trips" at the top right of the page or app. Select “Cancel Flight” and follow the instructions. Airline cancellation fees may apply. Cancellations can also be made by calling an Avion Rewards Travel Representative at 1-877-636-2870. A $25 cancellation fee applies per ticket.
To make changes to a flight, please call an Avion Rewards Travel Representative at 1-877-636-2870. A $25 change fee applies per ticket. Airline change fees may also apply.
Yes, fees may apply if you need to change or cancel your travel plans.
In addition, the travel supplier for your reservation (e.g. airline, hotel, tour operator, etc.) may also impose change or cancellation fees.
All change or cancellation policies and fees applicable to your booking are outlined in the travel itinerary provided in your confirmation email at the time of booking. Contact Avion Rewards Travel at 1-877-636-2870 to find out more.
Contact Avion Rewards Travel at 1-877-636-2870 to ask questions or make changes to your trip.
The Air Travel Redemption Grid is a table that shows you the highest redemption value for your points.
The Air Travel Redemption Grid allows RBC Avion cardholders and Avion Elite members to book flights on any airline, any flight, at any time for a fixed number of points, up to a maximum ticket price, excluding taxes, surcharges and fees. The maximum ticket price depends on the travel destination.
This means that the number of points required to “Explore North America,” for instance, remains the same. Best of all, there are no blackout dates or advance booking restrictions, even during peak periods.
Visit www.avionrewards.com/travel to view the full fixed points pricing grid.
Only RBC Avion credit card holders are eligible to redeem their Avion points for flights on the Air Travel Redemption Grid. Before booking, you should keep in mind:
For example:
A flight from Toronto to Vancouver has a Maximum Ticket Price of $750 CAD. If the total ticket cost is $1,000 ($825 base fare + $175 taxes, surcharges and fees), you can charge the excess base fare amount of $75 ($825 - $750 = $75) plus the $175 taxes, surcharges and fees to your credit card. You can also redeem points at a rate of 100 points = $1 CAD for the amount over the maximum ticket price (250 x 100 = 25,000 points).
RBC Avion credit card holders also have flexibility to book flights with flexible points pricing at a rate of 100 points = $1 CAD or with a credit card.
There is no Maximum Ticket Price for airline tickets booked with flexible points pricing.
This depends on what RBC product you have.
Select RBC Credit cards offer various travel insurance plans. Find out what insurance your card carries.
If your RBC credit card does not have travel insurance or you want to top-up your insurance, you can purchase insurance for your trip separately.
Depending on your membership level, you can enjoy flexibility and benefits by converting your Avion points to points, miles or other "partner rewards" offered through partners’ loyalty programs.
Avion Rewards Premium and Elite members can convert their points to WestJet Rewards for flight rewards and more, subject to WestJet T&Cs.
Avion Rewards Elite members (RBC Avion credit card holders) can convert their Avion points to Cathay Pacific Asia Miles, British Airways Avios, or American Airlines AAdvantage miles, providing the ability to redeem for business class travel and access to the oneworld Alliance partners. Avion points are converted to Asia Miles or Avios at a one-to-one ratio. For every 10 Avion points that are converted, you’ll receive 7 AAdvantage miles.
Unfortunately, points conversion is not available for Avion Select members at this time.
Avion Rewards ShopPlus is a browser extension that finds cash back deals for you as you shop and search online. Once you enable it, just shop like always and if there’s a deal, you'll see it! To get the deal, simply “Load offer” and shop that retailer.
The Avion Rewards app shows you feature offers which you can take advantage of to earn cash back, points and savings in store and online.
The ShopPlus browser extension serves up cash back deals as you shop and search online at over 2,000 stores.
As you shop online, ShopPlus helps you discover cash back deals—some as much as 40%—you otherwise wouldn’t know about. Who doesn’t love surprise savings?
Yes. It will include all cash back earned from your offers if you use the extension or shop via the Avion Rewards app.
At this time, ShopPlus only features cash back offers.
Not at this time.
Absolutely! Avion Rewards ShopPlus is for all our members to help you save wherever you shop.
The Available Cash Back Balance shows you the amount of cash back you have available that can be withdrawn to your bank account.
Avion Select members:
Avion Elite and Premium members:
Desktop:
App:
Cash can be withdrawn via Interac e-Transfer by tapping the “Cash Out” link under your Available Cash Back Balance. To send the e-Transfer, be sure you've set up autodeposit with your bank account.
Please note:
You must have a balance of $15 or more to send an Interac e-Transfer from your Available Cash Back Balance.
You’ll need to set up Interac e-Transfer for your bank account to take advantage of cash savings.
You’ll need to set up autodeposit with your bank to send cash back to your account to your account.
If you don’t have autodeposit set up, sign in to the Avion Rewards app, select “More” in the menu, then “Contact an Advisor” and an advisor will be able to help you.
Your cash back won’t expire as long as you have an active account with us. After 24 months of inactivity, your account will be closed and any cash back in your Available Cash Back Balance will be lost.
No. You can only transfer your available cash back to the Interac e-Transfer email address you originally registered with.
You need a balance of $15 or over to send an Interac e-Transfer from your available cash back balance.
Interac e-Transfer transactions are usually completed within 24 hours.
Once you submit your Interac e-Transfer request, the transaction should be available in your cash back transaction history on the Rewards Activity page.
If you do not see this transaction and are still seeing a positive available cash back balance, try submitting the request again.
For additional help, visit the “Contact an Advisor” page in the “More” menu of the Avion Rewards app and one of our advisors will be able to help.
If you have not received your cash back, it may be because:
If you have checked all of the above, you should receive your cash back once the merchant’s return window has passed, which is usually within 120 days. Check with the merchant for details.
If you have not received your cash back within 120 days, sign in to the Avion Rewards app, select “More” in the menu, then “Contact an Advisor” and an advisor will be able to help you.
No, you must withdraw all your available cash back.
Cash back on eligible offers is issued in Canadian currency. For foreign currency transactions, the cash back earned may be subject to foreign exchange fees, foreign currency fluctuations or other factors that may influence the amount of cash back earned when calculating the Canadian dollar equivalent amount.
For cash back offers, there is a holding period before it is moved to an earned status and available to be cashed out by a member. This holding period varies by merchant as it is dependent upon each merchant's return window plus associated processing time which can be up to 120 days after the original transaction date. During this period, cash back will be shown in your activity dashboard and can be found under the Pending tab. Once the holding period is complete, it will move to the Earned tab within the activity dashboard.
If you made a purchase and don’t see cash back in your account, it may be due to one of these reasons:
1. Using coupons you found outside of ShopPlus
Using coupon codes, discounts, offers or promotions associated with the merchant or other rewards programs can void your cash back. If you have a coupon code provided by the merchant during the checkout process, please read the terms and conditions to make sure you can receive the best offer available.
2. Visiting other sites or tabs during your shopping session
You won’t be eligible for cash back if visiting a merchant website from a promotional ad on social media or a pop-up from another shopping program. Browser extensions from other shopping programs can interfere with linking your purchase to your ShopPlus account.
3. Suspending your shopping session
If you happen to suspend your shopping session, check if your offer is still loaded by clicking the ShopPlus extension. If multiple tabs are open, the offer must be activated in the tab where you are making the purchase. If using the mobile app, the floating “A” will open the pop-up. On web, you'll need to click the “A” beside the URL bar to open the pop-up. If you leave your shopping session, you’ll need to reactivate the offer in the session that you complete the purchase.
Note: If you start your session on the Avion app and then move to web you will need to reactivate the offer as it’s a new session, since you’re starting on mobile then moving to web (and vice versa).
4. Not loading the cash back offer when using ShopPlus
On the merchant site, make sure to click “Load offer” before you complete the purchase. If you don’t see an offer, then cash back at that merchant may not be available.
5. Longer store reporting times
Merchants must report your order information to us, so we know how much cash back to add to your account. Reporting times can vary by merchant and range from a few hours to up to three months, and potentially more for travel merchants.
6. Buying excluded items
Some merchants do not offer cash back for purchases in specific categories such as gift cards, grocery, etc. Read each offer’s Terms and Conditions to learn about which purchases qualify.
If you’ve followed the tips above and are still experiencing trouble, try these troubleshooting tips:
7. Making a purchase on a merchant’s app instead of the merchant website
Unfortunately, you won’t earn cash back because the ShopPlus browser extension only works on merchant websites only.
8. How long it takes for your cash back balance to update
Each merchant delivers cash back based on a hold period for the time of their return policy. You’ll be able to see the total cash back earned in your Avion Rewards app under pending.
Once the merchant’s hold period has ended, we will begin the process of delivering your cash back.
9. Transferring your balance out of your Avion account (only Select members)
Once have $15 in cash back, you can transfer it to your bank account.
To view your cash back balance, go to the Home tab of your Avion Rewards app, select Activity at the top of the page and then Cash Back. You’ll see pending and earned amounts. Just a reminder - cash back earned is based on the merchant return policy per above.
To access offers, you must meet the following eligibility criteria:
You can call the Advice Centre at 1-800-769-2512 to learn more about offer eligibility.
You can call the Advice Centre at 1-800-769-2512 to opt in to marketing and offers communication.
As an Avion Rewards member, you will be able to access offers through the Avion Rewards app, avionrewards.com, the Avion Rewards ShopPlus browser extension, RBC online banking, and the RBC mobile app.
If you don’t have an Avion Rewards eligible product, eligible clients will have access to the Offers portal through both the RBC mobile app and RBC online banking.
Avion Select members will always see the offers that are available to them.
For Premium or Elite members, it's possible that you may be unenrolled from the offers program. Here’s how you can re-enrol:
Avion Rewards site:
RBC Web:
RBC Mobile App:
Save & earn offers are available to Avion Premium and Avion Elite members only. You can earn a variety of rewards, including cash back, points, deals and savings through these offers. Follow the redemption instructions on the offer details page and shop in store or online.
Shop now offers are online offers from over 2,000 retail merchants and are available to all members. Simply:
Linked card offers are available to Avion Select members only. Link any eligible bank card to your profile. Follow the instructions on the offer details page and shop using your linked card at the associated retailer to earn cash back or points.
Loaded offers can be viewed in Avion Rewards and in RBC online banking and mobile banking by Premium and Elite members only.
Avion Rewards:
RBC web:
RBC Mobile app:
For gift cards, you need to have 100% of the required number of points to redeem. Visit the Offers page to find great ways to earn more points.
Unfortunately, once an item is removed from our site, you can no longer order it. All rewards are subject to availability.
If you don't see the discounted price, that particular gift card may not be part of the promotion you saw, or the sale may have ended.
Add the promo code at checkout – after you’ve added the eligible gift cards to your cart.
You should receive your gift card(s) in the mail within 10 days of placing your order.
You’ll receive an order confirmation via email, which is your receipt. You can also find your gift card order confirmation on your Activity page.
Unfortunately, you can’t cancel your order once it has been processed.
Please log in to the Avion Rewards app, click on the “More” menu and click “Contact an Advisor”, where an advisor will be able to help you.
No. Gift cards can’t be returned and are not eligible for a refund.
To redeem your Avion points for a gift card, sign in and:
First, check the confirmation email you received moments after you sent your eGift card to ensure the recipient's email address is correct. If it’s incorrect, please contact us and we can help fix the address.
If the address is correct, the eGift card may have accidentally been labelled spam. Make sure the recipient checks their mail folders.
If you didn’t receive a confirmation email, most likely there was an error, and your eGift didn’t make it to the recipient. Please contact us to help.
No problem–that happens! Please contact us and we'll be happy to correct the email address for you.
Unfortunately, once the transaction has been processed, it can’t be cancelled.
Once your eGift card is ready and you’ve chosen to send it to a friend, they’ll receive it almost instantly. Look for a confirmation email in your inbox.
Unfortunately, if you ordered an eGift card, we can’t send a physical one.
Currently, it takes 5 days for the eGift card to arrive in inboxes. If you need it sooner, please contact us, so we can help.
We’re sorry you’re having trouble. It may have accidentally been sent to your junk, spam or trash folder. Please search for the address giftcards.avionrewards.com. If you still can’t find it, contact us and we’ll be happy to help.
No, it’s not spam. This is the domain the emails come from.
Unfortunately, we don’t have a split payment option just yet.
Please check your inbox, junk, spam and trash folders for an email from giftcards.avionrewards.com. If you still can’t find it, please contact us for help.
We’re sorry this happened. Please contact the merchant for assistance.
Unfortunately, once you’ve redeemed your points for an eGift card, you can’t return it or get your points back.
See our Terms & Conditions for full details.
It depends on the merchant. Please contact them or visit their website to confirm.
Unfortunately, you can’t return your eGift card for points or cash.
Never! It'll be there when you’re ready to use it.
No worries – if you don’t see an eGift card with the exact amount you want, you can purchase multiple cards to add up to the amount you wish to gift.
We’ve got you! Contact us and we’ll resend you an email containing the original order for your eGift card.
Yes! You can share the link for your eGift card with anyone. And if the friend you sent an eGift card to wants to send it to their friend, they can do that, too.
Yes, a maximum of 99 eGift cards per order can be purchased. They make great gifts!
No, though you can always purchase a new one.
This depends on the merchant. Please visit their website to confirm.
No rush. Your remaining balance will remain on the card and never expire.
Simply pay the remaining amount with cash, credit or debit to complete the purchase.
No. Unfortunately, this functionality is not available at the moment.
Yes! Avion Rewards members can use their points to donate to the charitable cause of their choice.
To make a charitable donation with your points, simply sign in to Avion Rewards and:
No. Once your donation has been processed, it can’t be cancelled.
You should receive your tax receipt within 12 weeks of the date the order was placed, unless stated
If you don’t have enough points to donate to the charity you want, please keep earning. Visit the Offers page to find great ways to earn more points.
To use your Avion points for merchandise, sign in and:
If you don’t have enough points for the item you want, visit the Offers page to find great ways to earn more.
The merchandise we offer is subject to change based on availability.
Simply enter the promo code in the promo code field at check out.
If your item is damaged, lost or if you want to return/exchange an item, please contact us at 1-800-769-2512 and we'll be happy to help. Commercial cardholder? Contact us at 1-888-769-2534.
To return an item, please call us within 14 days of the item being shipped.
Don’t worry – sometimes items are shipped separately and will arrive at different times.
Some items offer a manufacturer's warranty. You will need to contact the manufacturer directly to take advantage of it. Please refer to your product packaging or the manufacturer’s website for their contact information.
If required by the product manufacturer, please contact RBC to obtain proof of purchase by contacting credit card customer service at 1-800-769-2512. If you’re a commercial cardholder, please call 1-888-769-2534.
Generally, refunds are processed within 2 business days. In the event of conditions such as labour disputes and/or severe weather, they can take up to 15 business days.
Avion Rewards members can access over 50,000 of the hottest tech items from Best Buy’s‡ online catalogue. You’ll have access to weekly sales, the latest products, and free shipping on almost every item, which is an exclusive benefit for Avion Rewards.
To redeem your Avion points for merchandise from Best Buy, sign in through Avion Rewards and follow these steps:
*Please be advised that there is currently a limit of one unit of the same item per order. If you wish to redeem for more than one unit of the same item per order, a separate order must be placed for each subsequent unit.
Avion Elite and Premium members
Use a combination of Avion points and your RBC credit card. You can pay up to 80% of the total amount with your RBC credit card.
Avion Select members
You need the full number of points for your order, so keep earning. Visit the Offers page to find great ways to earn more.
Items are subject to change based on availability.
Best Buy Protection is not currently available through the Avion Rewards Best Buy e-store.
We currently do not offer the Low Price Guarantee with Rewards redemptions using points and/or cash.
Please be advised that your redemption may include an Environmental Handling Fee (EHF) as may be required in your province. These fees are used to support provincial recycling and disposal programs and are collected on products made with materials such as metal, glass and plastic that can be recycled into other products. EHFs are also collected on products that may contain substances that are hazardous to the environment.
To learn more and to see how these fees are applied on a province-by-province basis, please see Best Buy's Environmental Handling Fees details.
Subject to availability, you also have the option to pick up items at Best Buy locations through the Quick and Easy Store Pickup. You’ll see this option prior to online checkout. It shows which Best Buy locations have your chosen items available for in-store pick up. Not all items are available for this option.
If available for Quick and Easy Store Pickup, the item(s) will be on hold at the Best Buy location for up to 3 days after you receive your Ready for Pickup email. You’ll need to present the email confirmation and two pieces of valid ID that match the name on the order. At least one piece of ID should be government-issued photo ID.
Don’t worry – sometimes items are shipped separately and will arrive at different times.
Most items must be returned within 14 to 30 days, but some product lines have special restrictions or return policies.
For Quick and Easy Store Pickup orders, the return period begins on the date the item(s) is picked up from the store.
For Ship to Home orders, the return period begins on the date the item(s) is delivered.
For complete details and specific return timeframes, please consult Best Buy’s Returns and Exchange Policy available at:
For Ship to home:
Premium and Elite members
Call: 1-800-769-2512
Commercial Clients
Call: 1-888-769-2534
Select members
Send us a message via the Contact and Advisor form
For Quick and Easy Store Pickup orders, you may only return the item(s) in-store, at any Best Buy store within Canada. It cannot be returned by mail.
You’ll need to contact the manufacturer directly to take advantage of the manufacturer’s warranty, if available. Please refer to your product packaging or the manufacturer’s website for contact information. If required by the product manufacturer, please contact RBC to obtain a proof of purchase.
Generally, refunds are processed within 2 business days. In the event of conditions such as labour disputes and/or severe weather, they can take up to 10-15 business days.
No. Your points must be redeemed through the Best Buy e-store on the Avion Rewards website.
To redeem your Avion points for merchandise from the Apple, e-store sign in through Avion Rewards and follow the steps below.
Avion Elite and Premium members
Use a combination of Avion points and your RBC credit card. You can pay up to 80% of the total amount with your RBC credit card.
Avion Select members
You need the full number of points for your order, so keep earning. Visit the Offers page to find great ways to earn more.
We don't currently offer the option to pre-order Apple products through our catalogue.
You can add AppleCare+ coverage to your eligible product(s) at the time of purchase. If you added AppleCare+ to an eligible product, proof of coverage will be sent to you via email once the item has been shipped.
You can also buy AppleCare+ coverage in an Apple Store or online at https://www.apple.com/ca/support/products/ within 60 days of your device purchase for an eligible product.
We don't currently offer Apple Education Pricing in the Apple catalogue.
Call Apple Care at 1-800-MY APPLE (800-692-7753) to resolve the issue directly with Apple.
Don’t worry – sometimes items are shipped separately and will arrive at different times.
You can buy an AppleCare Protection Plan or AppleCare+ in-person at an Apple store or online within 60 days of your device purchase for your eligible Apple product.
For all items eligible for a return, you have up to 14 calendar days from the time you receive your item(s) to initiate a return.
If you are dissatisfied with an item, you can request a return by contacting Royal Bank at the number indicated under Avion Rewards Redemption, Return & Exchange Terms & Conditions for Apple Page 3 of 4 (01/2023) in the “How to contact Royal Bank” section of these terms:
Items ineligible for a return include: · Engraved products · Opened memory · Opened software* · Electronic Software Downloads · Print Products · Software Up-to-Date Program Products (software upgrades) · Apple Gift Cards · Apple Developer products (membership, technical support incidents, WWDC tickets)
* You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.
Generally, refunds are processed within 2 business days. In the event of conditions such as labour disputes and/or severe weather, they can take up to 10-15 business days.
No, your points must be redeemed through the Apple e-store on the Avion Rewards website.
Avion Rewards members with an Avion points-earning credit card can use their points to make a payment towards their credit card balance. Pay Credit Card with Points does not allow you to redeem for items at point of sale.
Just follow these steps:
It usually takes 2-3 days for your redemptions to appear in your credit card account.
Note:
This benefit is only available to Avion Elite and Avion Premium members with an eligible RBC credit card.
Check eligibility, here
No, you can’t earn points when using them to pay down your credit card balance.
Members with an eligible Avion card can use their points to pay back previous purchases and get a statement credit.
Check eligibility, here
Here’s how to Pay Back Purchases with Avion points:
You’ll receive a confirmation and Avion points will be deducted from your account balance right away.
A credit will show on your credit card account within 1-2 business days with a description of “rewards redemption – merchant name”.
Pay In Store with Points is a capability available in the RBC Launch app that allows you to redeem your Avion points for purchases completed in stores with an eligible mobile wallet (iOS and Samsung).
Any purchases between $1 and $250 CAD completed through an eligible mobile wallet using your device qualify.
iOS
Make sure you’ve downloaded the RBC Launch app. Sign in with your credentials and enable push notifications. There are 2 ways to redeem:
Sign in to the RBC Launch app. Select the transaction banner at the top and redeem points towards your last purchase with Apple Pay.
Turn on push notifications for the RBC Launch app. We’ll let you know when your purchase is eligible to redeem points.
Samsung
Get started by selecting the Samsung Pay app icon or by swiping up from the bottom of your screen.
Select Pay with Avion Rewards Points and choose how many points you’d like to use towards your purchase.
Tap to pay, and your purchase is complete.
The full purchase amount will be charged to your credit card for your purchase and a statement credit for the points redemption will be applied on your credit card account within 2-3 business days from the date of your purchase. Your statement credit will indicate which merchant your transaction was made with.
You will still continue to earn Avion points for the full purchase amount even when you redeem points for that purchase.
All redemptions are final and cannot be cancelled or reversed once submitted. The points redeemed will remain as a statement credit towards your account balance even when you return or refund your purchase. The number of points redeemed may vary during promotional campaigns.
Note: Push notifications may display account information, such as account balance and transaction information, on the screen of your device in a locked state and in your device notification centre. You can disable push notifications in your notification settings.
Sign into the RBC Launch app and select “Settings”. Here, you can toggle the Pay in Store with Points feature on and off.
Transferring points gives you the ability to use your Avion points where you need them most. Through a simple set of steps, you can transfer Avion points from one points account to another. Check out the individual perks and benefits of your points-earning account to see where you can maximize the value of your points.
Note: Points are transferred on a 1:1 basis, meaning the number of points you transfer will not change from one points-earning product to another. In addition, there is no fee to transfer points.
If you have more than one Avion points account, you can transfer points between most accounts that appear on your profile. Transfers are only eligible between points accounts that you own. Points earned by an authorized credit card user belong to the primary credit cardholder.
Yes, you can combine the Avion points you have earned using your eligible personal deposit account (by making in-store or online debit purchases) with the Avion points you have earned with your personal, and business credit card and vice versa.
Here’s how to combine your Avion points between points-earning products:
Note: Points are transferred on a 1:1 basis, meaning the number of points you transfer will not change from one points-earning product to another. In addition, there is no fee to transfer points.
No. You can transfer Avion points between accounts as you need, with no limits. Also, if you realize that you have transferred too many points toa points account, or into the wrong points account, you can always transfer them back, with no fees.
When you transfer Avion points from your U.S. Dollar Visa Gold points account to another Avion points account (non-U.S. dollar), the points will be transferred at a rate of 1:1.
No. Avion points transfers are final and can’t be reversed or cancelled. However, if you choose the wrong points account for your transfer or need the points back into the account you transferred from, you can just set up another transfer. Don’t worry, you will not pay any fees or experience any loss in the transfer.
If your business banking profile is not linked to your personal banking profile, you can transfer points from or to your business rewards account by calling us at 1-800-769-2512.
To redeem your Avion points to Invest & Pay Loans:
Once your order is shipped, you’ll receive a shipping confirmation email that contains the tracking number.
For merchandise (not including Best Buy and Apple), physical Gift Cards and Invest and Pay Loan orders, you can also check the shipping status on your Avion Rewards Activity Page:
Financial Rewards can be shipped to any valid address in Canada including P.O. Boxes.
Gift cards can be shipped to any valid address in Canada including P.O. Boxes.
Merchandise:
Orders cannot be shipped outside of Canada or to a Post Office Box.
Your order will be shipped to the Canadian address we have on file for your RBC Royal Bank Online Banking profile/Avion Rewards profile.
Apple:
Orders cannot be shipped outside of Canada or to a Post Office Box.
Your order will be shipped to the Canadian address we have on file for your RBC Royal Bank Online Banking profile/Avion Rewards profile.
Avion Elite/Premium members:
Please update your shipping address in your Online Banking profile.
Avion Select members:
Please update your shipping address in your Avion Rewards profile.
Apple:
Shipping time estimates can be seen when the items is added to cart. If the shipping window has expired and you still haven't received your order or if you have not received your shipment within ten (10) business days after receiving the shipment notification email, please contact us.
Merchandise:
Orders are usually shipped within 7-10 business days. We'll send you an email with tracking information when your order is shipped. If you have not received your shipment within ten (10) business days after receiving the shipment notification email, please contact us.
Best Buy:
Orders are usually shipped within 7-10 business days. We'll send you an email with tracking information when your order is shipped. If you have not received your shipment within ten (10) business days after receiving the shipment notification email, please contact us.
If you’re not an RBC client, you can become a Select member. Download the Avion Rewards app or select “Join now” on the Avion Rewards website. Sign up with your email address and you’re in!
If you're an RBC client, you can become a Premium or Elite member depending on what account or card you have. Simply sign in to Avion Rewards using your Online Banking login to activate your membership.
Each membership level receives slightly different benefits and ways to earn or spend their points. You can see the full list of benefits for each membership level here.
You can progress to the next membership level depending on which type of card or bank account you have. Click here to see the full details on which product gets you to which level.
If you have an RBC Commercial Avion Visa, you can earn and redeem Avion points through your RBC account, but you won’t be able to actually log in to Avion Rewards or access offers.
You will qualify for whatever is the highest level. For example, if you have a card that gives you Elite membership (the highest membership level), and another card that gives you Premium membership, you will be an Avion Elite member.
Avion Select is Avion Rewards’ newest membership level. It’s for people who don’t have RBC accounts, and it’s free for everyone to join (just like all our levels). As an Avion Select member, you can earn and spend points, as well as get cash back at thousands of retailers both online and in-store.
Anyone who isn’t already an RBC client can become an Avion Select member. You simply have to be the age of majority in your province, and hold a valid bank account.
No. At this time, only Avion Premium and Avion Elite members can use their points to pay bills.
Yes! Avion Select members can use their points to shop Apple, Best Buy and other top brands.
For additional help, visit the “Contact an Advisor” page in the “More” menu of the Avion Rewards app and one of our advisors will be able to help.
It’s easy! Simply open Avion Rewards on your mobile app or desktop and shop available offers. Make sure you read the offer details as you may need to load an offer or link a card before earning.
You can also enable the Avion Rewards ShopPlus browser extension, and cash back deals will pop up as you shop online.
Avion Select members can redeem points for travel, gift cards, merchandise and charity donations – with more reward options coming soon. Keep shopping and look for offers to earn more points, faster, so you’re ready.
Short on points for travel? You can use your credit card to cover the rest of the price.
Short on points for merchandise, gift cards or charity donations? You can’t use your credit card for these, unfortunately. Keep shopping, though, and watch out for bonus points offers from our retailers. Then you’ll earn more points, faster, to spend on whatever you want!
Call 1-877-636-2870 to make changes to an existing travel booking. Please note that Avion Select members are not eligible to make new bookings on the phone.
Travel insurance is not included in bookings for Avion Select members. Please buy this separately.
Avion Select members are not eligible to convert to other loyalty programs at this time.
You can link your card in 3 easy steps:
Because once you do, you can shop and earn cash back at over 2,000 brands! Avion Rewards will automatically match your purchases with active offers.
Unfortunately, there are some financial institutions that don’t provide a consistent card connection, which could affect the ability to earn cash back and points. These financial institutions are not supported by Avion Rewards.
Yes, you can remove individual cards or bank accounts from your Avion Rewards profile at any time by selecting the delete icon in the “Manage Cards” section. Once you’ve removed a card or bank account, you’ll no longer be eligible to earn points or cash back on transactions made using these cards.
Here’s how to remove a linked card:
If you delete your card from your Avion Rewards account before you have earned cash back on eligible transactions that you made, we can't guarantee that you will earn cash back on them. It is best to wait until you've earned your cash back before you delete any of your cards.
Once your purchase is posted in your banking profile, it can take up to 5 business days for your cash back to show up in your Avion Rewards account.
You can also earn cash back for transactions made in the last 60 days, as long as you re-link your card.
It may take up to 5 business days from the date an eligible purchase is displayed on your online banking profile for cash back to appear on your Avion Rewards account.
Please check that your bank accounts are connected. If they are not, that may be the reason why your cash back isn’t appearing.
If you notice that you're missing cash back and your card is still connected, first check the offer to make sure your purchase qualifies.
If the purchase qualifies, you may need to refresh your bank account due to Multi-Factor Authentication (MFA). See the question What is MFA and why is it causing me to have to re-link my debit and credit cards?
Absolutely. Protecting our members is our number one priority. We are proudly owned and operated by Royal Bank of Canada (RBC), Canada's largest bank. We use RBC’s leading security practices to ensure your data is protected at all times. We do not view your login credentials and your personal information is always encrypted, appearing as a complex list of letters and numbers. Your transactional data is anonymized, removing your identity.
To earn points or cash back on eligible purchases, Avion Rewards needs to be able to see that you’ve completed a transaction associated with an active offer. Rest assured; this is done with bank-level security practices to protect your privacy.
We use third-party account aggregation technology to match active offers with the purchases you make using the debit and/or credit card(s) you connect to your Avion Rewards profile. Our service provider uses masked login credentials to protect your privacy while providing us with transaction information from your connected accounts.
We'll collect information to establish your identity including your name, email address, and postal code. After you've connected your bank accounts to Avion Rewards, we'll collect specific information from the bank associated with your linked debit or credit card account, including account type, account number, currency, balance and transaction information. We'll also collect technical information about how you interact with the app including pages visited, IP address and device identifier information.
We'll use your transaction and other information to provide you with personalized offers, recommendations and marketing from us, other RBC companies, and certain partner brands (Promotional Content). For more information, please review our Terms and Conditions at https://www.avionrewards.com/terms-and-conditions/
Avion Rewards takes your privacy and security very seriously. As such, we and our service providers do everything possible to protect your information.
In the unlikely event your information at Avion Rewards is compromised and your online banking account is accessed without your consent, you’ll need to speak with your bank to see if any financial losses will be covered.
It is important that you read and understand the terms of service with your financial provider. Avion Rewards members who connect an RBC account are backed by RBC’s Digital Banking Security Guarantee in the event their RBC account is accessed without consent.
Please see the Avion Rewards Terms and Conditions for more information. You can also read about the digital banking guarantee here.
Please visit Avion Rewards Card Linking Terms & Conditions.
Sometimes, your bank card(s) may become unlinked from your Avion Rewards profile due to an interrupted connection. This may be caused by factors such as multi-factor authentication (MFA), system outages or technical disruptions.
Don’t worry, it’s easy to fix! If you receive this notification, simply log in and relink your bank card(s) using one of these three options:
That way you can keep earning cash back on eligible purchases.
When linking your card to Avion Rewards, your bank will ask you to enter your credentials. If you’ve changed anything recently, including your password or login information, your bank may request you to re-authenticate in order to keep your card linked to Avion Rewards.
We follow bank-level security practices set by RBC when we connect your card to Avion Rewards. If there are any interruptions in this secure connection, you’ll be required to re-link your bank account. Re-linking your bank account reconnects it to Avion Rewards. That way, we can match eligible offers with your transactions.
So, why would there be any interruptions? Occasionally, there may be technical or connection issues between us and your bank. Your bank will disconnect your card from Avion Rewards and get you to re-link yourself once again. Think of it as if you’re being logged out from your online banking page when you lose an internet connection.
Multi-Factor Authentication (MFA) is a security feature designed to ensure your banking information is always protected.
Most banks use MFA. It’s a common security practice used in many secure, digital environments. Some banks give you the choice to turn on this security feature or they turn it on for you automatically.
As an additional authentication process alongside your login credentials, you may need to answer a security question, provide a unique SMS code that your bank may send you, or other enhanced measures when you are requesting access to your bank account.
When you try to connect your card to Avion Rewards, your bank gets notified that Avion Rewards wants to view your banking information. This information appears as a set of encrypted letters and numbers — we never know your personal information. MFA simply lets your bank know that you have authorized this access.
Yes! Once you successfully relink, we’ll honour all points or cash back earned on eligible purchases made up to 60 days prior.
As long as the last successful link was fewer than 60 days ago, you’ll earn cash back. Even if your card unlinks, you earn cash back just as long as you re-link within 60 days.
Please refer to the Eligbility grid to see the full list of Premium benefits.
Please refer to the Eligbility grid to see the full list of Premium travel benefits.
You can get it with an RBC bank account or card! For the full list of products that get you Premium membership, please look at the Avion Rewards Terms & Conditions.
Please refer to the Eligbility grid to see the full list of Elite travel benefits.
You can apply for an RBC Avion credit card! Once you have been approved and have activated your card, you will automatically have access to all benefits associated with the Avion Elite membership level.
If you cancel your RBC Avion credit card, you will no longer have access to the benefits associated with the Avion Elite membership level.
Exclusively for RBC Avion Visa cardholders, you can get one Friday lift pass and get a second lift pass for free at participating ski resorts across Canada. Click here for more information on Friday Friend PassTM.
